Cookie Policy

MultiBank Exchange Group is committed to protecting your privacy. As such, we are here to share with you all relevant information on how to manage your cookies.

 

What are cookies?

Cookies are small data files. When you visit a website, the website sends the cookie to your computer. Your computer stores it in a file located inside your web browser.
Cookies do not transfer viruses or malware to your computer. Because the data in a cookie does not change when it travels back and forth, it has no way to affect how your computer runs, but they act more like logs (i.e. they record user activity and remember stateful information) and they get updated every time you visit a website.
We may obtain information about you by accessing cookies, sent by our website. Different types of cookies keep track of different activities. For example, session cookies are used only when a person is actively navigating a website. Once you leave the website, the session cookie disappears. For a more detailed list of cookies we use, please read the relevant section below.

 

What types of cookies we use

  • Functional cookies- These cookies are essential for the running of our website. Without these cookies our websites would not function properly. These are saved temporarily as login information and expire once the browser is closed.
  • Analytical cookies- The information provided by analytical cookies allows us to analyze patterns of visitor behavior and we use that information to enhance the overall experience or identify areas of the website which may require maintenance. The information is anonymous (i.e. it cannot be used to identify you and does not contain personal information such as your name and email address) and it is only used for statistical purposes. Behavioral cookies are similar to analytical and remember that you have visited a website and use that information to provide you with content which is tailored to your interests.
  • Third Party cookies- These cookies are used by third parties and mostly by social media websites like Google+, Facebook or YouTube. Third Party cookies allow us to offer you easy ways to share our content throughout your social media and also present you with the videos we post on YouTube. You can disable the use of these cookies through your browser’s privacy settings but please do note that this will also disable all the functions described above.

 

Full list of cookies we use

Title >Type of Cookie >Purpose Duration

_lc.visitor_ld.g3413162_2.group2

lc_window_State.group3

_lc-visitor_id3413162

lc_window_state.group2

autoinvite_callback.group2

lc_sso3413162

autoinvite_callback.group3

_lc.visitor_id.g3413162.group3

Strictly necessary These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Session

_ga

_gid

Strictly necessary These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Session
_hjClosedSurveyInvites Analytical/Performance Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. 1 year
_hjDonePolls Analytical/Performance Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. 1 year
_hjMinimizedPolls Analytical/Performance Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. 1 year
_hjDoneTestersWidgets Analytical/Performance Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in. 1 year
_hjMinimizedTestersWidgets Analytical/Performance Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site. . 1 year
_hjIncludedInSample Analytical/Performance Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. 1 year
__lc.visitor_id.(id_of_the_visitor) Strictly necessary ID of the visitor 32 months
__lc_vv - LiveChat version - Strictly necessary Used during chatting session Session
__livechat Analytical/Performance responsible for many things required for LiveChat to work properly, for example - last operator 3 years
__livechat_lastvisit Analytical/Performance timestamp of last 3 years
__livechat_chat - Analytical/Performance id of the ongoing chat . 32 months
chat_running Analytical/Performance used to check if chat is pending 1 day
hide_eye_catcher Strictly necessary it is connected to LiveChat eye catcher - during chatting session on browser close
c.(license_id).secret_id Strictly necessary it is used by communication protocol Session
secret_token_(license_id) Functionality it is used by communication protocol 24 hour
lc_invitation_opened Analytical/Performance keeps state of the LiveChat greeting session
lc_sso(license_id) Strictly necessary it is used by communication protocol 3 years
lc_window_state Strictly necessary it tells if window is minimised or not - during chatting session main_window_timestamp, main_window_timestamp_0 - used to track app state between different tabs session
message_text Analytical/Performance contains text typed by visitor before message is sent. session
recent_window Analytical/Performance used to track app state between different tabs session
autoinvite_callback Analytical/Performance this cookie is used for proper handling JS Api and callback on_message during chatting session
Notification[status ping] Analytical/Performance timestamp of the last ping, information about agent availability and state of the visitor session
_gid Analytical/Performance Used to determine if the user has declined to be redirected to their appropriate entity. Session
_gat Analytical/Performance Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_(property-id). 1 minute
_ga Analytical/Performance Used to distinguish users. 2 years
_gid Analytical/Performance Used to distinguish users. 24 hours
bcookie,
bscookie
Analytical/Performance Share buttons and ad tags 1 year
LIDC Analytical/Performance Share buttons and ad tags Session
BizoID Analytical/Performance LinkedIn insights and ads tags 6 months
BizoData Analytical/Performance LinkedIn insights and ads tags 6 months
.AspNet.ApplicationCookie Strictly necessary Used to maintain status for website application. Session
.ASPXAUTH Strictly necessary Used to maintain status for website application. Session
__utma Analytical/Performance This is one of the four main cookies set by the Google Analytics service which enables website owners to track visitor behaviour and measure site performance. This cookie distinguishes between users and sessions. It is used to calculate new and returning visitor statistics. 2 years
__utmz Analytical/Performance Stores the traffic source or campaign that explains how the user reached the site. 18 months
ASP.NET_SessionId Strictly necessary Used to maintain status for website application. Session
BTag Strictly necessary Used to identify the partner who referred a client to us. 30 days
ForexNetworkPool_15-sitecore_SCD_pool_443 Strictly necessary Used to link user to specific network pool. 24 hours
cookieAlert Strictly necessary Used to remember that a user clicked on the cookie banner. 20 years
consentCookieAlert Strictly necessary Used to determine if consent was given from cookie banner and deploy marketing cookies to show relevant services on third party websites. 20 years
forex_en-uk#lang Strictly necessary Used to pre-set the user’s language Session
optimizelyBuckets Analytical/Performance Records the Optimizely variation that the visitor has seen for each experiment. This allows us to deliver a consistent experience on successive page loads. 10 years
optimizelyEndUserId Analytical/Performance Cookie set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier. 10 years
optimizelyPendingLogEvents Analytical/Performance Used as a cache for a visitor's actions between tracking calls. 15 seconds
optimizelySegments Analytical/Performance Persists the visitor's segments: browser, campaign, mobile, source type. 10 years
SC_ANALYTICS_GLOBAL_COOKIE Strictly necessary To identify repeat visits from a single user. 10 years
SC_ANALYTICS_SESSION_COOKIE Strictly necessary To identify a sequence of HTTP requests from a single user. Session
sspt Functionality Used to display the user’s credentials on the confirmation page. 1 year
tracking Analytical/Performance Identifies the marketing campaign the user clicked on and search engine if applicable. 1 year
wsEntityLang Strictly necessary To prevent the user from being asked again, we store the value of their preferred language. 10 years
wsEntity Strictly necessary To prevent the user from being asked again, we store their preferred entity. 10 years
existing Analytical/Performance Used to identify if this is an existing client. 1 year
isAppUser Analytical/Performance Used to identify if a user came from the mobile app to the application form. 18 months
myaccount Analytical/Performance Used to identify if this is a live client. 1 year
_gat Analytical/Performance Used to throttle request rate. 1 minute
geoAdvise Analytical/Performance Used to determine if the user has declined to be redirected to their appropriate entity. Session
__utmv Analytical/Performance Used to store visitor-level custom variable data. 2 years
_ga Analytical/Performance This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 3 years
_gid Analytical/Performance This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. 24 hours
ADRUM_BT
1.ADRUM_BTa,
2.ADRUM_BTg,
3.ADRUM_BT[1-5],
4.ADRUM_BTs,
5.ADRUM_BTh
Analytical/Performance Used to correlate end-user experience with the health of the backend app. 30 seconds
ADRUM Analytical/Performance Used to correlate end-user experience with the health of the backend app. Session
formisimo-session-ids Analytical/Performance Used to recognise a user’s session. 20 minutes
formisimo Analytical/Performance Used to recognise a user between pages. 6 days
__RequestVerificationToken Functionality This is an anti-forgery token to prevent CSRF attacks. It guarantees that the poster of the form is the one who originally got the form. Session
usif Functionality Used to brand the generic login page appropriately based on previous visit, or SSO link. 1 day
adv Analytical/Performance The unique ID of the advertising campaign the user clicked on. 1 year
LPSID-XXXXXX Functionality Used to distinguish user sessions. Session
LPVID Functionality Identifies a browser as long as cookie is not deleted. 28 months
_4c_ Targeting/Advertising Used to populate aggregate survey information, and tie client to survey if they have an application ID. 3 years
_ceg.s Targeting/Advertising Used to track visitor sessions. 3 months
_ceg.u Targeting/Advertising Used to track visitors on the site. 3 months
_gac_UA-84589865-9 Targeting/Advertising Stores campaign information in order to provide AdWords with a more reliable way to measure the interactions customers have with our business. 30 days
_gcl_aw Targeting/Advertising Used to store the Adwords Campaign ID. 3 months
_gcl_dc Targeting/Advertising Used to store the DoubleClick Campaign ID. 3 months
_uetsid Targeting/Advertising Session ID, which is unique per domain and is used to improve the accuracy of conversion tracking. 30 minutes
appid Targeting/Advertising This cookie is used to uniquely identify conversions for advertisers. 18 months
qval Targeting/Advertising Used to identify first conversion with us. 1 year
type Targeting/Advertising Used to personalize website content based on the account type. 1 year
user-personalization Targeting/Advertising Used for segmentation and personalise content in Sitecore. 1 day
DSID Targeting/Advertising This cookie is used to link user activity when a user logs in to a Google account from multiple devices. This is a third party cookie owned by Doubleclick.net. 1 hour
IDE Targeting/Advertising Used to personalise advertisements shown to users based on previous visits to the website. This is a third party cookie owned by Doubleclick.net. 2 years
ANON_ID Targeting/Advertising Used to identify a unique user for tracking. This is a third party cookie owned by TribalFusion.com. 3 months

 

Manage Cookies

You can delete cookies any time you want by using the settings in your web browser. You can also choose to disable cookies from your web browser, but this would mean that our website and other websites may not function properly if you do this, and as a result you may not be able to sign in. Further information on deleting or controlling cookies can be found at https://ico.org.uk/your-data-matters/online/cookies/ .

 

Additional Information

We are committed to keeping your personal information safe. For more information on how we handle your data, please read our Privacy Po y.

If you have further questions please do not hesitate to Contact us.

 

 

Contact us

For any questions or inquiries, please do not hesitate to contact our 24/5 professional multilingual Customer Service


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