We have received the following message from MetaQuotes regarding an important Windows 10 update that may affect your trading and manager accounts. We highly recommend you to backup and secure your account information in preparation for this update:
“On October 17, Microsoft officially released a major update of their operating system Windows 10 Fall Creators Update. This update affects configurations and encryption keys similar to the installation of a new Windows operating system. In order to protect user information, the MetaTrader platform binds all data to the operating system and hardware of the computer, on which it is installed. This protection method ensures that even if the platform files are stolen, thieves will not be able to connect to the server using previously saved accounts.
Unfortunately, after the installation of Windows 10 Fall Creators Update, all passwords of trading and manager accounts stored on your computer will become invalid. We highly recommend that you prepare for the new Windows release and save your passwords in a safe place, in order to be able to access the platform after the update.
Also please inform your traders about the upcoming update. Due to the change of encryption keys, one activation of applications purchased from the MetaTrader Market will be lost, because all products are bound to the operating system. We will automatically provide an additional activation for all products purchased from the Market regardless of the operating system, similar to providing additional activations after the previous release of Windows 10 Creators Update. So MetaTrader Market users will not lose product activations after the installation of Windows 10 Fall Creators Update.
Activations of demo products will also be lost, and traders will need to re-download such applications from the Market.”